Facial Recognition in SkyCity Casinos

Facial Recognition in SkyCity Casinos
Excluded from graph
Deployment Status	Ongoing
Deployment Start Date
Deployment End Date
Events	* uses Record type Property:Has event Start (2 June 2013, Documented, , No description) uses Record type Property:Has event Start (2 November 2019, Documented, , No description)
City	Adelaide, Auckland, Queenstown, Hamilton (NZL)
Country	New Zealand
Involved Entities
Keywords
Technology Deployed	Torutek (Facial Recognition)
Information Certainty	Documented
Primary sources	1, 2
Datasets Used	Torutek (Dataset), Unknown Dataset 0037
Deployment Type	Criminal investigations, Crowd management, Surveillance
runs search software
managed by	SkyCity Casinos
used by	SkyCity Casinos
Potentially used by
Information Certainty	0
Summary	0

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Information Certainty: Documented

Deployment Purpose: Criminal investigations, Surveillance, Crowd management

Summary
0

• Details

Products and Institutions:

Product Deployed	Torutek (Facial Recognition)
Institutions ⠉	Torutek
Datasets	Unknown Dataset 0037 Torutek (Dataset)
Search software

Status and Events:

Status	Ongoing
Events	Start (2 June 2013, Documented, , No description) Start (2 November 2019, Documented, , No description)
Start Date
End Date

Users:

Involved Entities
Managed by	SkyCity Casinos
Used by	SkyCity Casinos

Location:

City	Adelaide Auckland Queenstown Hamilton (NZL)
Country ⠉	Australia New Zealand New Zealand New Zealand

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Description

SkyCity Casinos has been using facial recognition since 2013 to identify 'problem' gamblers. It is not clear what system they used prior to 2019, however in late 2019 they started using Torutek, a New Zealand based company.

SkyCity casino is bringing in facial recognition technology to pluck banned gamblers out of a crowd - a cash-for-convention centre concession claimed by Auckland Mayor Len Brown. The technology will be able to match a database of known problem gamblers with people attempting to or actually gambling at the casino 1

SkyCity chief operating officer Michael Ahearne said the system was rolled out late in 2019 and is in use at its casinos in Queenstown, Adelaide, Hamilton and Auckland. He said its use was part of its "host responsibility". The company had images of customers who had voluntarily placed themselves on a banned list because they had a gambling problem. He would not be drawn on how many people were on the database and said some had been identified as problem gamblers by the casino itself, which had made the call to exclude them. The system, designed by Kiwi company Torutek, went live in November following trials and Ahearne said it worked well, returning very few false positives. Facial recognition was only used on the two cameras at each entrance, not the thousands more dotted around the casino, some of which can zoom in so closely they can see the hand of cards gamblers are holding and identify cheats 2

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